Delivery Time

We offer delivery services across Egypt, with delivery times depending on the customer's location.

10th of Ramadan - Madinaty - El Shorouk

• Orders within 10th of Ramadan City, Madinaty and El Shorouk City are delivered within approximately 30–60 minutes, depending on the order volume, traffic, and exact delivery location.
• Orders within Madinaty are delivered within approximately 60 minutes, depending on traffic, order volume, and the exact delivery location.

Nationwide Delivery

• We deliver to all governorates across Egypt.
• Orders outside our local delivery areas are generally delivered within 2–4 business days.

Branch Pickup

• Customers can choose to pick up their orders from our 10th of Ramadan City branch.
• Pickup orders will be prepared and made available for collection once the order has been confirmed.
• Customers will be notified when their order is ready for pickup.

Delivery Notes

Delivery times are estimates and may vary depending on the customer's location, traffic conditions, weather, public holidays, order volume, product availability, or circumstances beyond our control.

For any questions regarding delivery or order status, please contact our Customer Service team.

Returns Policy

We aim to provide our customers with a positive shopping experience and ensure that all products are received in satisfactory condition.

If the product you receive is damaged, defective, counterfeit, or materially different from the description shown on our website, you may request a return within 14 days from the date of delivery.

The returned product will be inspected and evaluated by our team. If the reported issue is confirmed and the return meets the requirements of this policy, you may be eligible for a full refund of the amount paid for the affected product, excluding any applicable delivery or shipping fees.

To qualify for a return, products must:

• Be unused and in the same condition in which they were received.
• Be returned in their original packaging and box, where applicable.
• Include the original invoice or proof of purchase.
• Be returned within 14 days of receipt.

Products Not Eligible for Return

For health, hygiene, safety, or other applicable reasons, certain products cannot be returned. These include:

• Makeup and cosmetic products.
• Nail polish.
• Diapers.
• Baby wipes.
• Milk and nutritional products.
• Potty-training products.
• Maternity belts.
• Electronic products where the manufacturer's original seal has been opened.
• Products that are no longer in their original condition or packaging, including items where sealed packaging has been removed, damaged, opened, or torn.
• Products damaged as a result of misuse, improper handling, or normal wear and tear, even if they remain within a manufacturer's warranty period.
• Products that have been assembled, used, modified, or installed, unless the product is found to be defective.
• Sealed products for which the manufacturer's hygiene or safety seal has been compromised.
• Clearance or promotional products clearly identified as non-returnable.

Important Note

All returned products are subject to inspection and validation before a refund is approved.

If the issue reported cannot be verified, or if the product does not meet the return conditions stated above, the return request may be declined. In such cases, the product will be returned to the customer.

How to Request a Return

1. Contact Customer Service

To request a return, please contact our Customer Service team by phone or email during our stated working hours.

Phone: 01070002266
Email: mohieldeenpharmacy@gmail.com
Customer Service Hours: 10:00 AM to 6:00 PM

2. Arrange the Collection

Once your return request is accepted, we will arrange for one of our delivery partners to collect the product from you.

3. Prepare the Product

Please place the product securely in its original packaging and condition, together with the original invoice or proof of purchase, and hand it to the courier representative.

4. Inspection & Refund

After we receive the returned product, it will be inspected. If the return is approved, the applicable refund will then be processed according to our refund policy.

Cancellation Policy

We understand that you may occasionally need to cancel an order after placing it.

If you wish to cancel your order before it is processed, please contact our Customer Service team as soon as possible. We will make reasonable efforts to cancel the order, provided that processing or dispatch has not already begun.

If the order has already been processed or dispatched, the cancellation request may be handled as a return, subject to the conditions outlined in our Returns Policy.

Our Customer Service team will be available to assist you with any cancellation request.

Refund Policy

Once we receive the returned product and complete our inspection, we will notify you of the outcome. If the return is approved, the amount paid for the eligible product will be refunded, excluding any applicable delivery or shipping charges.

Refunds will be handled according to the original payment method, where applicable:

Credit or Debit Card

The approved refund will be returned to the card used for the purchase. Depending on your bank or card issuer's processing procedures, the refunded amount may take several business days, and in some cases up to one month, to appear on your statement.

Cash on Delivery

For orders paid for by cash on delivery, the approved refund may be provided as store credit that can be used toward a replacement product or a future purchase.

Where a bank account or postal transfer is available as a refund method, processing may take up to 15 business days, depending on the relevant financial institution.

Loyalty Points

If the original purchase was made using loyalty points, eligible points will be returned to the customer's account within a reasonable processing period.

For any questions regarding returns, cancellations, or refunds, please contact our Customer Service team. We will be happy to assist you.

 Standard delivery

Delivery charge is EGP 60 , or free on orders above EGP 1499 . Delivered within 2-4 days.